Frederick Winslow Taylor, widely regarded as the first management consultant, was the right expert for his times. Changes in industrial production in the early 20th century, best exemplified by Henry Ford’s creation – the assembly line, demanded new levels of routine and conformity from workers.
Video calls while working from home go smoothly for Ankush Kolekar on his fast 10mbps connection, except when an argument erupts outside his neighbour’s front door, just 3 feet away from his own.
This is a tale of two retail competitors in the Corona and post-Corona era. Recognising that consumer behaviour will change, perhaps forever
What is the essence of digital marketing? With its use of data and targeting, the digital marketing aspiration is to engage an individual customer
By its very nature, a strategy is about predicting and charting a course for the future. Which means, strategy is hypothesis, not fact, and conjecture until validated.
If your ERP or CRM systems are software, so is your customer-facing website, right? Wrong. Think of it more like a retail store or service centre.