Locked down at home, workers and their bosses are going through a moment of discovery.
This is a tale of two retail competitors in the Corona and post-Corona era. Recognising that consumer behaviour will change, perhaps forever
What is the essence of digital marketing? With its use of data and targeting, the digital marketing aspiration is to engage an individual customer
A former colleague at Myntra, the fashion e-retailer, once expressed, “Why bother with static customer segments in a digital business? The person buying an expensive dress for New Year’s also buys inexpensive walking shoes.
By its very nature, a strategy is about predicting and charting a course for the future. Which means, strategy is hypothesis, not fact, and conjecture until validated.
The digital world grows more important, and more confusing, with each passing year. The alphabet soup of acronyms keeps getting thicker and murkier—SEM, ASO, CPI, CPA, CTR, RTB, AR, DMP, SMM, SMO, UX, OTT...
If your ERP or CRM systems are software, so is your customer-facing website, right? Wrong. Think of it more like a retail store or service centre.